Our services

Simple and stress-free repairs

Simply choose your repair and the service that suits you best.

We want to give you complete peace of mind, and so our repairs come with a 1-year performance warranty. So far we’ve helped thousands of happy customers. Check out our media page and independent reviews if you’d like to hear what people think of us.

How our repair service works

  1. Choose your repair on our website
  2. Choose your service – while you wait, London courier or UK-wide express mail
  3. We complete your repair, which comes with our 1-year performance warranty

While you wait

Book your dedicated slot for an immediate repair
  • Book an appointment at our central London office.
  • We fix your device while you wait.
  • Most repairs take less than 30 minutes.
  • Only pay after your repair has been completed.

Our while you wait service allows you to book a dedicated repair appointment with us at our central London shop, at 37 Tottenham Street.

You just need to choose your repair on our website, select the 'while you wait' service option and then click on the 'Book an appointment now'  button to choose an appointment time that suits you.

You will receive a reminder email before your appointment, and we'll only take payment after successful completion of the repair.

Fix your device

London courier

Get your device repaired without leaving the office
  • If you’re in London, we’ll send our trusted courier to you.
  • They’ll pick up your device, we’ll fix it and then drop it back to you in as little as two hours.
  • Only pay after we have confirmed all of the details with you.

Our London courier service is designed for people in London travel zones 1 and 2 who want their device repaired but find it inconvenient to go to our office for a repair. 

Choose the repair that you need on our website, select the 'London courier' service option and complete the booking form. 

As soon as we receive this (during working hours) we'll then contact you to confirm all of the details of the service and repair. If you're happy to go ahead, we take payment for the service and arrange your courier. We collect, repair and return your device as quickly as possible and keep you notified throughout the process.

Fix your device

Express mail

A quick, hassle-free option for customers across the UK
  • Send us your device by Special Delivery.
  • We fix the device immediately and return it repaired by Next Day Delivery.
  • All packages are fully insured. 

Our express mail service is for customers across the UK who want their devices repaired quickly and with a minimum of hassle.

Choose your repair on our website, select the 'Express mail' service option and pay for your repair through our checkout. You will immediately receive an order confirmation email, containing mailing instructions. We suggest you send your device to us using Royal Mail Special Delivery in a padded envelope, enclosing your order reference number or a print-out of your order confirmation email.

We'll then notify you as soon as we receive your device, and then repair and return it by Royal Mail Special Delivery the same day. Royal Mail guarantee that you will receive your package by 1pm the next working day. This means your device can be away form you for as little as 36–48 hours. 

Fix your device