We purchase used iPhones and refurbish them at our UK repair facility. With no middleman we can offer higher prices than other recyclers. Our pricing is completely transparent, just use our tool for a quick quote.
If your device does not turn on or you're not sure, just have a look at this quick guide: "Identify your iPhone model", by Apple.
We'll ask you a few questions about your device and give you transparent price quote.
We'll send you a pre-paid envelope to send us your device. If you are not happy with the final price we will return it free of charge.
We aim to pay you within one working day of your phone's arrival via bank transfer or PayPal.
In almost all cases, the best way in which you can identify your iPhone model is by the model number starting with and A which you can find on the back housing.
Once you’ve got the model number, check it against the list below or by visiting https://support.apple.com/en-gb/HT201296.
|iPhone 5s||A1453, A1457, A1528, A1530, A1533|
|iPhone 6||A1549, A1586, A1589|
|iPhone 6 Plus||A1522, A1524, A1593|
|iPhone 6s||A1633, A1688, A1700|
|iPhone 6s Plus||A1634, A1687, A1699|
|iPhone SE||A1723, A1662, A1724|
|iPhone 7||A1660, A1778, A177|
|iPhone 7 Plus||A1661, A1784, A1785|
As long as your phone matches the description you gave us, we aim to pay you within one working day of your phone's arrival. In the case of bank transfers, the money will reach your account the same day payment is processed. For payments through PayPal, please allow up to 3 working days for the money to reach your account.
Sometimes there may be an issue you’re not aware of that comes up in our testing. When that happens we’ll let you know immediately via email with a revised offer for you to accept or decline. If you decline it, we’ll post your device back to you free of charge.
We do not accept devices that have any of the following faults/conditions:
Removing your iCloud account is really simple and can be done by either of the two options outlined below. If your device is faulty and you cannot access it, Option 2 is recommended.
Note: these instructions will only remove the device you are selling from your account. Your iCloud account or other devices will not be affected in any other way.
Option 1: (Wi-Fi connection required)
Removing iCloud account via your device
This will also erase all data from your device so please make a back-up using iTunes or iCloud prior to this.
Option 2: (internet connection required)
Removing iCloud account via Desktop PC or Laptop
You will also receive a leaflet with instructions on how to erase all Contents and Settings inside our Freepost pack which is received approx. 3 days after having registered your sale.
When registering the sale, you can either opt for our Freepost pack or for your own packaging.
It usually takes 2 or 3 working days for the Freepost pack to get to you. Inside you’ll have a jiffy bag, a plastic bag, the prepaid Royal Mail label and some instructions on how to package the device. Moreover you’ll find a leaflet offering information and guidance on how to erase all you contents and settings from the phone before sending it to us.
We know people worry about entering their bank details, but you don't need to. We take the security of your details and our site very seriously. Lovefone site uses HTTPS/SSL Security encryption at all stages throughout the site to protect your information. You'll notice the padlock icon appears green in your browser to indicate that your information is being transmitted securely (usually found alongside the address bar). This protects it from interception by unintended recipients.
Please make sure all the details you provide are correct so that payment for your handset goes smoothly. You will be asked to enter the following information during checkout:
We will keep you regularly updated during the process through email notifications. You’ll be notified when we receive the device and from that point, it will take no longer than 1 working day for us to test it and send you the final price confirmation.