All of our refurbished phones are sent out via DPD Courier. We offer a 2 day delivery service which means, for example, if you order your device on a Monday we will strive to deliver it by Wednesday.
For Friday and weekend orders shipping is as follows:
If you place an order on a Friday before 3pm it will land on the Tuesday of the following week. Orders placed on the weekend will be processed Monday and will land on Wednesday.
Orders placed on a Bank Holiday will be treated in the same way as a weekend order.
Please note that some locations outside of the UK mainland may take 3 days to land.
Lovefone is one of the leading iPhone repair and refurbishing companies in the UK. Over the last 7 years we’ve served over 60 000 customers and pride ourselves on delivering excellent service and quality products. We have thousands of 5* reviews and you can rest assured that our refurbished phones are of the highest quality and are backed up with industry leading support.
All of our Lovefone certified refurbished phones come with an industry leading 2 year warranty. We rigorously test all devices with a 30 point inspection before and after the refurbishment process. Batteries for Good and Very Good grades come with a fully tested battery that retains at least 70% of its charge and a 3 month warranty. An optional upgrade to a high quality iFixit battery is available which comes with a 1 year warranty.
We rigorously test all devices with a 30 point inspection before and after the refurbishment process, all devices are CheckMended and iCloud unlocked. We grade them as follows:
Our refurbished mobile phones graded as Pristine look “like brand new”: NO scratches, NO scuffs, NO signs of wear or tear, fully tested, data cleansed, factory unlocked and restored to the latest operating system.
All Pristine handsets are fitted with a new high quality back housing, screen, Apple LCD and iFixit battery. Please note that the back housings bear a generic IMEI no. - the actual IMEI number of the device can be found by going in Settings > General > About. Pristine handsets come with 2 year warranty in performance and a 1 year warranty for the iFixit battery.
Very Good Grade
Our refurbished mobile phones graded as Very Good are in excellent cosmetic condition: they may have some very minor scuffs to the casing or screen, fully tested, data cleansed, factory unlocked and restored to the latest operating system. Very Good handsets may be fitted with a new high quality back housing. Please note that the back housings bear a generic IMEI no. - the actual IMEI number of the device can be found by going in Settings > General > About. Very Good handsets come with 2 year warranty in performance and a 3 month warranty for the battery due to the nature of the lithium ion technology which will naturally deplete over time.
Our refurbished mobile phones graded as Good are in good cosmetic condition: they may have noticeable signs of wear to either the back casing, screen or both; there will be no chips or cracks on any part of the device. Each device is fully tested, data cleansed, factory unlocked and restored to the latest operating system.
Good handsets come with 2 year warranty in performance and a 3 month warranty for the battery due to the nature of the lithium ion technology which will naturally deplete over time.
With every order we will also send you:
Our refurbished mobile phones look “like brand new”: NO scratches, NO scuffs, NO signs of wear or tear, fully tested, data cleansed, in full working order and restored to the latest operating system. They also have a brand new iFixit battery as standard with a one year power warranty.
We want all our customers to be completely satisfied with Lovefone products. We accept returns requests for 14 days following delivery, as long as the device is in the same condition in which it was delivered. To return a device, simply contact us with the reason for your return. We will provide a prepaid return label through Royal Mail Special Delivery services and we will issue a refund within 5 days of receiving the device back. If this doesn't answer your question, please call us at 02033719730 or email us at email@example.com!
In case you want to cancel your order, please do so immediately. We aim to process and ship the orders within the same day, so please call us at 02033719730 immediately should you wish to cancel your order.
We currently ship to Europe and will soon be shipping further afield.
First you should check to see if your phone arrived undamaged. Check its functionality to make sure everything works. All shipments are insured. If your handset arrived damaged, you will not be responsible for any damage caused while it was in transit. Please hold the handset and all packaging material, then contact us immediately through email or by calling us at 02033719730. We may ask you to provide a photo, and - if the device powers on - the IMEI/MEID number. We will also need to confirm your phone number to settle the claim with Royal Mail.
There are many ways of getting in touch with Lovefone. You can call us directly between 9:30am to 5:30pm, Monday to Friday or email us on firstname.lastname@example.org. We will do our best to get back to you within 24 hours.
Email: email@example.com Telephone: (+44) 02033719730 Address: Lovefone Unit 70 Eurolink Business Centre Effra Road 49 SW2 1BZ London United Kingdom Office hours: Monday - Friday 9:30am - 5:30pm
If your phone is found to be faulty or defective within 2 years of purchase we will offer a free repair or replacement. The returns policy will only cover manufacturer faults and does not cover the following:
Yes, for the moment we only sell refurbished mobile phones. Over the coming months we will be adding more stock so make sure you keep checking back to see what’s new!
Unfortunately we don’t accept card payments over the telephone. All orders must be placed via the website using our secure payments system.
After shipping your device via DPD courier, you will receive a notification via text or email from DPD notifying you of the delivery window and allowing you to amend delivery details.
Yes, our shop is based at 37 Tottenham Street, W1T 4RU. Please get in touch with us and we’ll do our best to make sure your order will be ready for collection from our shop at your desired date and time.