Refunds and cancellations

Repairs

If you decide that you would like to cancel a repair before we have completed it, but after payment, then let us know. If you have not sent us your device to be repaired, we will refund you the entire amount. If we have received your phone, we will refund you the repair amount minus the return postage and packaging costs.

For defects, see our warranty.

Parts and accesories

Our 30-day returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item. We can only accept the return of opened items if they are faulty. Please note that we reserve the right to send back items to you that have been returned to us after 30 days unless they are faulty.